Privacy Policy
calypsenovia is committed to protecting your personal information and maintaining transparency about how we collect, use, and safeguard your data while you use our multi-year budget planning platform.
Information We Collect
When you use calypsenovia's budget planning services, we collect various types of information to provide you with personalised financial planning tools. This includes information you directly provide to us and data we automatically collect through your use of our platform.
Personal Information You Provide
- Full name, email address, and phone number when creating your account
- Financial information including income, expenses, and budget categories
- Payment information for premium services (processed securely through third-party providers)
- Communication preferences and feedback you share with us
- Profile information and custom budget categories you create
Automatically Collected Information
- Device information including IP address, browser type, and operating system
- Usage patterns, pages visited, and time spent on different sections
- Location data (general city/region level) for currency and localisation
- Technical data including screen resolution and device capabilities
How We Use Your Information
We use the information we collect to deliver, improve, and personalise our budget planning services. Your financial data helps us provide accurate forecasting and budgeting recommendations tailored to your specific circumstances.
- Providing personalised budget planning and financial forecasting tools
- Processing payments and managing your account subscriptions
- Sending important updates about your account and service changes
- Improving our platform based on usage patterns and user feedback
- Providing customer support and responding to your enquiries
- Ensuring platform security and preventing unauthorised access
Information Sharing and Disclosure
calypsenovia does not sell or rent your personal information to third parties. We only share your information in specific circumstances outlined below, and always with appropriate safeguards to protect your privacy.
Service Providers
We work with trusted third-party service providers who help us operate our platform, including payment processors, cloud hosting services, and email communication tools. These providers have access only to the information necessary to perform their services and are contractually bound to protect your data.
Legal Requirements
We may disclose your information if required by Australian law, court order, or government regulation. This includes compliance with the Australian Privacy Principles under the Privacy Act 1988 and other applicable legislation.
Data Security and Protection
We implement comprehensive security measures to protect your personal and financial information. Your data is encrypted both in transit and at rest, and we regularly review our security practices to ensure they meet industry standards.
- 256-bit SSL encryption for all data transmission
- Multi-factor authentication options for enhanced account security
- Regular security audits and vulnerability assessments
- Restricted access to personal data on a need-to-know basis
- Secure data centres with physical and digital protection measures
- Regular backup procedures to prevent data loss
Your Rights and Choices
Under Australian privacy law, you have specific rights regarding your personal information. We're committed to helping you exercise these rights and maintain control over your data.
Access and Correction
You can access and update most of your personal information directly through your account settings. For information not accessible through your account, you can request access or correction by contacting our privacy team.
Data Portability and Deletion
You can export your budget data at any time through your account dashboard. If you wish to delete your account, we'll remove your personal information within 30 days, though we may retain certain data for legal or business purposes as permitted by law.
Communication Preferences: You can opt out of marketing communications at any time by using the unsubscribe link in our emails or updating your preferences in your account settings. Essential service communications will continue as needed.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform, remember your preferences, and analyse how our services are used. You can control cookie settings through your browser, though some functionality may be limited if you disable certain cookies.
- Essential cookies required for basic platform functionality
- Performance cookies to help us understand how you use our services
- Functionality cookies to remember your preferences and settings
- Analytics cookies to improve our services and user experience
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Budget data is typically retained while your account is active and for seven years after account closure for potential tax and financial record purposes, consistent with Australian financial record-keeping requirements.
Retention Periods
- Active account data: Retained while your account remains active
- Financial records: Up to 7 years after account closure
- Communication records: 3 years from last interaction
- Technical logs: 12 months from collection date
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email and through a prominent notice on our platform. We encourage you to review this policy periodically to stay informed about how we protect your information.
The most current version of this policy will always be available on our website, with the effective date clearly displayed at the top of this page.
Privacy Contact Information
For any questions about this privacy policy or your personal information:
Email: info@calypsenovia.com
Phone: +61409257437
Address: 37 Barklya Place, Marsden QLD 4132, Australia
We aim to respond to all privacy enquiries within 5 business days.